December 14, 2011 7 Comments
In what is becoming something of an annual indulgence, I’ve put together another list of articles and blog entries which have caused me to crackle and fizz with equal parts excitement, intrigue, and amusement. Take a bow one and all. The Web Is a Customer Service Medium Paul Ford, Ftrain.com, January “The days of the [...]
Read more...December 15, 2010 3 Comments
As we prepare to bid farewell to the decade’s cautious first attempt at defining itself I thought I’d repeat what I did 12 months previous and present an assortment of my favourite articles and blog entries of the past year; each just as fresh as the day they were published. Enjoy.
Read more...January 24, 2010 No Comments
Another week, another Explain IA entry. After last week’s attempt at explaining information architecture using only 140 characters the temptation was there to try something a little different.
Read more...January 17, 2010 No Comments
This week, as part of the IA Institute’s Explain IA contest, I attempted to explain the practice of information architecture using only the amount of characters that would squeeze into a single tweet.
Read more...December 17, 2009 2 Comments
Publishing web content should work like clockwork, but an effective Content Strategy keeps those cogs moving smoothly.
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I'm a web writer, content strategy advocate, and partner at the rather delightful accessible web design company Ingserv.